These conditions concern the purchase and sale of products and services via the site www.botworksautomation.com (hereinafter the “Site”) owned by Integra Global Srl, represented by its legal representative pro tempore, with
Registered office at: Via Dante, 70 - 20099 Sesto San Giovanni (MI) Milan Business Register Number REA MI-2723174,
VAT and Tax Code IT13435690964,
Email info@botworksautomation.com PEC intglobal@legalmail.it
Tel. +39 02 89708160 (Customer Service)
(hereinafter “Integra Global” or the “Seller”)
PREMISES
The Site https://www.botworksautomation.com/ may not be reproduced, either in whole or in part (e.g., contents and images), transferred by electronic or conventional means, modified, linked, or used for purposes other than e-commerce, without the prior consent of the Seller.
Botworks is a registered trademark with EUIPO (No. 019013790) owned by Integra Global Srl.
On the Site, Integra Global offers products and services for sale to the B2B channel concerning industrial components and equipment, in compliance with Italian law, and in particular, Legislative Decree No. 70 of April 9, 2003, which regulates electronic commerce (e-commerce) and the Italian Civil Code.
Products may have codes with previous dates or belong to a prior production compared to that present at the official manufacturer and/or authorized resellers.
The use of third-party logos does not imply approval or association of any kind with the respective intellectual and industrial property right-holders.
The Seller accepts orders from professional Customers and the inclusion of VAT number during the purchase process indicates that the purchase is made for business, commercial, artisan, or professional purposes.
The Contract is executed with the Customer as identified by the data entered in the order form, which is transmitted electronically upon acceptance of these T&C.
The premises are an integral and substantial part of this Contract, and the Customer declares to have fully understood and accepted the content without reservations.
The contractual conditions applicable to the Integra Global-Customer relationship are those in force at the date of transmission of the purchase order for products or at the confirmation of the commercial proposal for services. These may be modified at any time by the Seller, and any changes and/or new conditions shall be deemed to be in effect from the moment they are published on the Site.
Before placing and thus proceeding with the payment of the order, the Customer is required to carefully read these terms and conditions. The submission of the order implies full knowledge and express acceptance of both these general sales conditions and what is indicated in the purchase procedure.
For any kind of request or communication, the Customer may contact Integra Global using the contacts available at the URL https://www.botworksautomation.com/it/help-support.html
The Customer acknowledges and agrees that all communications related to the relationship with Integra Global will be sent to the email address provided at the time of registration or order transmission, with the possibility to download the information on a durable medium in the ways and within the limits provided by the Site.
These contractual conditions apply to sales conducted via e-commerce through the Site.
The Customer can purchase products displayed on the Site at the time of browsing, and if not available, can send an email to the Seller. It is specified that the image accompanying a product's descriptive sheet has merely illustrative purposes and may not perfectly represent its features but may differ in color, size, or in relation to any accessory products depicted due to the settings of the Customer’s computer systems or devices. Therefore, for the purposes of the purchase contract, the description of the Product contained in the descriptive sheet and, subsequently, in the order form transmitted by the Customer shall prevail.
Products sold on the Site can be delivered worldwide.
Through the Site, it is possible to purchase new, refurbished, or used products or repair services.
Regarding the purchase of unavailable products or customized services, it is possible to request a specific quote by entering all relevant details (e.g., company name, email, product code, brand, and quantity requested) to be sent via email to info@botworksautomation.com.
After the initial contact via the Site, the negotiation will continue via email, and the contract will be deemed concluded upon receipt by the Seller of the order confirmation duly signed by the buyer and sent through official channels (pec, email, or other methods possibly specified in the Quote). Prices in the quote may differ from those online due to variables such as product type, quantity, and availability.
For online purchases, it is not mandatory to register to make purchases. Therefore, the Customer may choose to make purchases on the Site as Registered User or Unregistered User. Registration avoids having to enter the address and shipping details each time a purchase is made on the Site.
If the Customer is registered, their billing and shipping information will be displayed automatically and can be modified if necessary. If the Customer is not registered, they will be required to enter this information for each purchase.
After adding one or more products to the cart, the Customer will see a summary of details and can choose to proceed with the order confirmation. Subsequently, to complete the contract and finalize the order, the Customer will be asked to enter the billing address (which may differ from the shipping address), the shipping method, and payment method with relevant details, after which, upon the Customer’s confirmation of the order summary (button “Complete your order and Pay”), Integra Global will process the payment for the order.
The correct receipt of the order is confirmed by the Seller through a confirmation email, sent to the email address provided by the Customer at the time of completing the order form. From this moment, the contract is finalized between the Seller and the Customer. This message includes the date and time of receipt of the order, a 'Customer Order Number' to be used in any further communication with the Seller, the link to the page of the Site containing the 'Terms and Conditions' of Sale accepted by the Customer, the information strictly necessary to summarize the essential characteristics of the purchased product, the indication of the price, payment method used, delivery charges, and any additional costs. The message also includes all the data entered by the Customer at the time of confirming the order, which the Customer agrees to verify for correctness and to promptly communicate any corrections via email to the addresses indicated above and available at the URL https://www.botworksautomation.com/it/help-support.html.
The Customer can check the status of their order by accessing the “Check your order” page available at https://www.botworksautomation.com/it/ricerca-ordine.html, entering the order number found in the confirmation email.
The Seller may request additional information via email or phone, especially to properly fulfill contractual obligations. Therefore, the Customer is required to enter accurate data in the order form.
The Seller reserves the right not to execute orders that do not provide sufficient solvency guarantees or that are incomplete and incorrect. In such cases, the Seller undertakes to promptly communicate with the Customer. In case of submission of the order form and payment of the price, the Seller will refund any amount already paid.
All product orders are subject to their availability. The Site is continuously updated to ensure the maximum correspondence between Integra Global’s stock and the availability indicated on the Site.
The simultaneous access by many users, the possibility of offline orders, and the varying stock levels based on suppliers are factors that can change the availability of the Product, and Integra Global does not guarantee the certainty of assigning the ordered goods.
For certain products that are the subject of price promotions, the Seller reserves the right to accept orders by reducing quantities, subject to communication and acceptance by the Customer; failing which, the order should be considered canceled.
Integra Global may cancel the order in the event of product unavailability. In such cases, the Customer will be informed by email that the contract is not concluded and that the Seller has not processed the order, specifying the reasons. In such cases, before proceeding with a refund, the Seller will offer a replacement with a similar or other available product, which must always be expressly accepted by the Customer. If the replacement product is not accepted, the amount previously charged to the Customer's payment method will be refunded. Notification of the refund will be communicated via email.
In all cases of order cancellation by the Seller, it is understood that the Seller cannot be held liable for any damages resulting from the cancellation.
The cancellation of the order may still be requested by the Customer:
within 12 hours of sending the order if the Products are available in stock;
within 48 hours of sending the order if the Products are not available in stock.
It is not possible to cancel the order once it has been taken over by the carrier, i.e., when the product is already in transit or has been received by the Customer.
The published amounts indicate the list price and VAT.
Once the order has been marked as "shipped," it will not be possible to request a VAT refund by changing the billing details (the change of the billing header cannot be retroactive for the application or removal of VAT).
The Seller may change the sales prices of the Products at any time and without prior notice or justification.
In the case of an incorrectly published and/or clearly trivial price, for any reason (system error, human error, etc.), the order will be canceled, even if initially confirmed.
The validity of the prices is always and only that indicated in the order confirmation sent to the Customer following the submission of the order.
The prices of the Products shown on the individual product page do not include shipping costs, which are instead displayed in the order summary at the time of adding the product to the cart and, in any case, before the Customer confirms the order. Shipping costs may be changed at any time by the Seller, but changes are not applied to orders already submitted and fulfilled.
All purchases made on the Site are secure, as they are guaranteed by SSL certification and the corresponding HTTPS protocol. The payment methods offered involve only multi-referenced circuits.
The Customer may make payment by credit or debit card, advance bank transfer, or through methods accepted on the Site according to the procedures indicated in the purchasing process. It is understood that Integra Global remains uninvolved in the contractual agreements the Customer enters into with payment companies. Additionally, the Customer guarantees the Seller that they have the necessary authorizations to use the chosen payment method for their order at the time of order submission.
All orders are payable in Euros, US Dollars, Pounds Sterling, Swiss Francs, Indian Rupees, Japanese Yen, including taxes and compulsory contributions. Any bank charges, import duties, and other taxes are the sole responsibility of the Customer, even in the case of a refund.
In the case of choosing bank transfer, Integra Global's details will be communicated via email with the order confirmation. The shipment of the ordered items will only occur upon the actual crediting of the amount due to the Seller's bank account, which must take place within 3 working days from the order acceptance date.
Beyond these deadlines, the order will be automatically considered canceled. The reason for the bank transfer must include:
the order reference number;
the name and surname of the order holder.
At no time during the purchasing process is the Seller able to know the Customer's credit card information, which is transmitted via a protected connection with encrypted protocol directly to the payment processing site. No IT archive of Integra Global will store such data.
Under no circumstances can Integra Global be held responsible for any fraudulent or unauthorized use of credit and prepaid cards by third parties during the payment for products purchased on the Site.
For each order placed, Integra Global issues an invoice for the shipped order, sending it via email to the Customer who placed the order. The details provided at the time of invoice issuance are based on the information provided by the Customer at the time of order processing. No changes to the invoice are possible after its issuance, regardless of its electronic format.
The Seller accepts orders with delivery worldwide and, unless otherwise agreed, the shipping term is EXW.
Shipping can be standard or express, and times are those indicated by the carrier/shipper appointed by Integra Global.
Unless otherwise specified in the order summary before making a purchase, shipping costs and any additional charges (import duties, insurance, etc.) are the responsibility of the Customer. Shipping costs are calculated based on FedEx's rate card, available at https://www.botworksautomation.com/it/spedizione-consegna.html.
Purchased products are delivered to the address specified by the Customer at the time of order completion.
Delivery times for ordered goods are purely indicative and may vary due to force majeure or due to traffic conditions and general road conditions or by act of Authority, as well as any delays attributable to the carrier and/or the supplier of the products. Therefore, no responsibility can be attributed to Integra in the event of a delay in the fulfillment of the order or delivery of the goods. "Order fulfillment times" refer to the time interval from receipt of the order to the delivery of the product to the carrier.
The goods are shipped with packaging made by the Seller, which varies based on the ordered products, their number, and their weight/volume.
Integra Global reserves the right to change shipping policies at any time and to provide appropriate notice at the URL https://www.botworksautomation.com/it/spedizione-consegna.html, but changes do not apply to orders already sent and accepted.
Delivery is considered complete, i.e., the order is delivered, upon acquisition by the Customer or a third party designated by them, or a member of the company qualifying as such at the time of receipt of the goods (e.g., employee, collaborator, etc.), of the material availability of the product, proven by the signature (by one of the aforementioned persons) of the order receipt at the agreed shipping address. Once the declaration from the person to whom the goods are entrusted/delivered has been obtained, no responsibility for non-receipt can be attributed to the Seller.
Unless otherwise specified in the EXW conditions, delivery of the ordered goods is considered to be at street level unless otherwise agreed. At the time of delivery of the goods by the carrier, the Customer is required to check:
that the number of packages delivered matches what is indicated on the invoice;
that the packaging is intact, not damaged, not wet or otherwise altered, including closure materials (adhesive tape or metal straps).
Any external damage to the packaging and/or product or discrepancy in the number of packages must be immediately reported to the carrier delivering the goods, by placing a written reservation and specifying the reason for the reservation (e.g., "punctured packaging", "crushed packaging", etc.) on the carrier's proof of delivery.
Once the shipment has been accepted and the carrier’s document signed, the Customer cannot raise any objections regarding the external characteristics of what was delivered. The Seller reserves the right to request further documentation from the Customer to prove actual damage.
If the Customer provides an incorrect shipping address, the order will be delayed and additional shipping costs and handling fees for returned or redirected orders will be calculated. In such cases, it is not possible to request a refund.
Regarding the reporting of conformity defects, all products purchased by the Customer are subject to the provisions of the Civil Code, specifically Article 1495 of the Civil Code, which requires the reporting of defects within 8 days of discovery. The action is barred one year from delivery, as determined from the invoice and accompanying letter. Therefore, under these Terms and Conditions, the warranty of the purchased product does not apply, as Integra Global is not an authorized reseller.
Used and refurbished products are covered by the same legal warranty as new products. However, it is specified that due to the inherent characteristics of refurbished and used products, any cosmetic and non-functional defects, such as scratches, signs of wear, or missing non-essential accessories for the product's operation, will not be covered by the legal warranty. The Customer purchasing the refurbished product, being aware of the product's characteristics, cannot claim as a conformity defect what is inherent to the product itself as carefully described and defects related to wear and tear.
The warranty on products repaired by Integra Global is limited to the activity/component subject to the intervention by Integra Global and does not extend to any additional defects that arise subsequently.
In any case, the Customer has the burden of attaching appropriate photographic and/or video documentation to the email for the company, clearly showing the error or defect.
The legal warranty is reserved for the Customer and applies to the product that presents a conformity defect, provided that the product itself is used correctly, respecting its intended use and as specified in the attached technical documentation.
If, for any reason, Integra Global is unable to provide the Customer with a warranty product (repaired or replaced), the Seller may, at its discretion, either refund the amount paid considering the use of the good or replace it with a product of equal or superior characteristics.
Repair or replacement times are indicative and in some cases depend solely on the manufacturer's policies; no damage can be claimed from Integra Global for any delays in carrying out repairs or replacements.
In cases where the application of the warranty requires the return of the product, the good must be returned by the Customer complete in all its parts (including packaging and any accompanying documentation and accessories: manuals, cables, etc.); to limit damage to the original packaging, a second box is recommended; in all cases, labels or adhesive tapes should not be affixed directly to the original product packaging.
The Customer wishing to return the Product under warranty is required to fill out an RMA form sent by Integra Global to the email provided at the time of the order. Authorization to return products for warranty purposes does not in any way constitute recognition of defects or non-conformities by the Seller. The costs of returning the warranty Product are borne by the Customer, and the Seller reserves the right to reimburse them (excluding taxes and charges), once it is confirmed - following technical verification - that the defect is actual and not due to non-compliant use or tampering with the Product.
Integra Global reserves the right to offer a conventional warranty called “Botworks Extended Warranty” applicable to a range of dedicated products, at an additional cost varying depending on the Product. Upon purchase, the legal warranty of 12 months is extended by an additional 24 months, for a total of 36 months; the same conditions provided by the Civil Code and this article apply.
The Seller uses the "Trustpilot" service (https://trustpilot.com/) which collects reviews from verified and non-verified customers.
The Customer who purchases one or more products will have the opportunity to rate the product after receiving it by leaving a review (“Review”). The Review must pertain to the received product and Integra Global's services, excluding those of third parties (e.g., delivery), and will be published under a pseudonym chosen by the Customer.
The Customer guarantees that any information, message, text, data made available on the Seller's Site through a Review is original and does not violate third-party rights, including copyright and intellectual property rights.
The Customer acknowledges being the author and solely responsible for any and all Reviews they transmit, disseminate, exchange, or otherwise make available to the Seller, and accepts that the Seller may, at its sole discretion, publish or not publish Reviews received, and modify or remove content that may be deemed inappropriate or non-compliant with the Seller’s policies.
Integra Global reserves the right to use any feedback received for promotional purposes and in any case to improve the provided services.
The contract between Integra Global and the Customer is governed by Italian law.
Any disputes arising from the interpretation and/or execution of these General Conditions shall be submitted to the competent Court of Florence.
The Seller shall not be liable if it fails to execute the order within the timeframes specified in these T&Cs, if such non-fulfillment or inaccurate fulfillment results from disruptions caused by third parties, due to the fault of the Customer, or due to force majeure or fortuitous events or any other event not under the direct and exclusive control of the Seller (including, but not limited to, catastrophic natural events, acts of terrorism, wars, public uprisings, power outages, general strikes of public and/or private workers, strikes and/or restrictions related to courier traffic and air connections, holiday periods (e.g., Christmas period), delays or failures in the production of products by the supplier).
Furthermore, the Seller shall not be liable for any damages caused to the Customer or third parties arising from non-compliant use of the products, i.e., use other than its intended purpose and not in line with what is specified in the relevant technical documentation.
Integra Global disclaims all liability for direct and indirect damages, whether foreseeable or not, resulting from the use of the Site by the Customer. If the Seller is deemed responsible for any harm suffered by the Customer and attributable solely to the transmission of an order, such liability is limited to the amount of the order actually paid by the Customer to the Seller.
The Seller assumes no responsibility for any fraudulent and unlawful use of credit cards and other payment methods by third parties during the payment for purchased Products, provided that the Seller has demonstrated to have taken all possible precautions based on the best available technology, experience of the moment, and ordinary diligence.
These General Terms and Conditions of Sale are governed by Italian law.
Any disputes arising from or related to this contract concluded by the Customer, including those concerning the existence, validity, or termination of the contract itself, before any judicial phase, shall be referred to the mediation body specialized in disputes under this agreement, “Mediatori del Digitale” of ADR INTESA S.r.l. - mediatorideldigitale.it/, in accordance with the Regulations of the body in force at the time of filing the request.
If the mediation attempt is unsuccessful, disputes will be subject to the exclusive jurisdiction of the Court of Milan, with express exclusion of any other concurrent forum.
Place and Date Signature
In accordance with and for the effects of articles 1341 and 1342 of the Civil Code, the Customer declares that they have carefully read the contract and expressly approves the following clauses:
Art. 4 (on product availability and cancellation); Art. 5 (on price changes); Art. 6 letters e, k, and l (on limitation of liability for delivery delays and non-receipt of goods); Art. 7 (on legal warranty conditions); Arts. 5 letter k, 8, and 10 (on limitations of liability); Art. 9 (on the express termination clause); Art. 11 (on exclusive jurisdiction).
Place and Date Signature of the Customer Only