Returns and Refunds

In cases where the warranty requires the return/replacement of the product (see point 7 Terms and Conditions), the Customer must notify via email at support@botowrksautomation.com their intention to proceed with the return of the goods.
The Customer can choose to proceed with a Return for Repair or Replacement with a product of equal or superior characteristics or with a Return for Refund of the amount paid.
The Customer is required to complete an RMA form sent by Integra Global to the email address provided at the time of order, followed by instructions from Integra Global on the methods of replacement/repair and/or refund.
The authorization to return the products to avail of the warranty does not constitute any recognition of defects or non-conformities by the Seller. The costs of returning the Product under warranty are the Customer's responsibility, and the Seller reserves the right to reimburse these costs (excluding taxes and duties), once it has been verified - following a technical check - that the defect is actual and not due to non-compliant use or tampering with the Product.
The goods must be returned by the Customer complete in all its parts (including packaging and any documentation and accessories: manuals, cables, etc.); to limit damage to the original packaging, a second box is recommended; in all cases, labels or adhesive tapes should not be applied directly to the original product packaging.
For any further information, please consult the “Help & Support” section.
 

Availability and Order Cancellation

1. All product orders are subject to availability. The Site is continuously updated automatically to ensure maximum correspondence between Integra Global’s stock and the availability indicated on the Site.
2. The simultaneous access of many users, the possibility of offline orders, and the variable stock quantity based on suppliers are factors that can affect product availability, and Integra Global does not guarantee the certainty of assignment of the ordered goods.
3. For certain products subject to price promotions, the Seller reserves the right to accept orders by reducing quantities, with prior communication and acceptance by the Customer; otherwise, the order must be considered canceled.
4. Integra Global may cancel the order in case of unavailability of the products. In such cases, it will inform the Customer via email that the contract is not concluded and that the Seller has not proceeded with the order, specifying the reasons. In this case, the Seller will offer, before proceeding with a refund, replacement with a similar or other available product, which must always be expressly accepted by the Customer. If the replacement product is not accepted, the amount previously charged to the Customer's payment method will be refunded. Notification of the refund will be sent via email.
5. In all cases of order cancellation by the Seller, it is understood that the Seller cannot be held responsible for any damages resulting from the cancellation.
6. The order can still be canceled by the Customer:

i) within 12 hours of the order being sent if the Products are available in stock;
i) within 48 hours of the order being sent if the Products are not available in stock.
It is not possible to cancel the order after the shipment has been taken over by the carrier, i.e., when the product is already in transit or has been received by the Customer.