Our team is always available to provide assistance.
You can contact us through various channels:
To ensure fast and efficient service, we offer product selection support, technical consulting, and after-sales assistance.
Yes, all sales are accompanied by an electronic invoice that will be sent to the email address provided at the time of purchase. If you need to include specific invoicing details (such as a VAT number or unique code), please make sure to provide them correctly when placing your order. If you require a copy of the invoice or any other tax-related information, you can request it at any time by contacting our customer service.
After shipping, you will receive an email with the tracking code, allowing you to monitor the delivery status in real time. You can enter this code on the courier's website to check the progress of your shipment. If you need assistance, our customer service is always available to provide updates and resolve any delivery issues.
If you receive a damaged product or one that differs from your order, please contact us immediately within 48 hours of delivery. Our team will provide you with return instructions, and after careful verification, we will arrange for a replacement or refund. It is important to keep the original packaging and document the issue with some photos to speed up the resolution process.
We accept returns within 14 days from the delivery date, provided that the product is undamaged, unused, and in its original packaging. To initiate the return process, you need to contact our customer support to obtain return authorization. After inspecting the returned product, we will proceed with a refund or replacement. Return shipping costs may be the customer’s responsibility unless the error is ours.
We regularly issue electronic invoices for all purchases made. During the checkout process, you will be asked to enter your billing information, including VAT number and SDI code (for Italy) or VAT number for international customers. The purchase invoice will be sent via email and transmitted through the electronic invoicing system for Italian companies.
Botworks Automation provides technical support for purchased products, helping customers solve issues related to installation, configuration, and device usage. Our technical team is available to answer questions and provide detailed information about technical specifications and product compatibility. If you need assistance, you can contact us via email or phone.
Our technical support is available via email and phone to answer any questions. For quicker assistance, we recommend providing the product code, a detailed description of the issue, and, if possible, images or screenshots. Our technicians will guide you step by step to resolve any problems.
Absolutely. We offer consulting for product integration into your automation systems, helping you select the most suitable configuration for your needs. Whether it's connecting a new PLC, configuring an I/O module, or optimizing a power supply system, our technical team is always ready to provide you with the necessary support.