FAQ

In addition to new products, we also offer refurbished and tested components, providing a more cost-effective solution without compromising quality. All refurbished products undergo rigorous functional testing to ensure maximum reliability. Purchasing a refurbished component can be the ideal solution to keep older machines operational, avoiding high costs associated with upgrading or replacing the entire system.

Purchasing from Botworks Automation is quick and easy. You can place an order directly on our website by adding products to the cart and completing the checkout in just a few steps. If you need assistance or a customized quote, you can contact us via email, phone, or live chat. Our team is always available to guide you in selecting the product that best suits your needs and to offer tailored solutions.

No, registration is not required to make a purchase, but we recommend creating an account. By registering, you'll be able to track your order status, save your favorite products, manage invoices, and access exclusive offers. Additionally, if needed, you'll have quicker access to your purchase history details, simplifying any returns or technical support requests.

Yes, we offer the possibility to request a quote before making a purchase. You can do this by filling out the request form on our website or by contacting us directly via email or phone. We will provide you with detailed information on costs, delivery times, and product availability, helping you plan your purchase in the most convenient way for your company.

If your order has not yet been processed, you can contact us immediately to modify or cancel it. However, if the product has already been shipped, modifications will no longer be possible. In this case, you can still exercise your right of return within the established terms. We recommend carefully checking your order details before confirming to avoid any issues.