Choosing Botworks Automation means relying on an experienced and trustworthy partner in industrial automation. We offer an extensive catalog featuring leading brands such as Siemens, Allen-Bradley, Murr Elektonic, Schneider Electric, and ABB, always ensuring the availability of essential components, including those that are obsolete or hard to find. Every product, whether new or refurbished, is tested and guaranteed, ensuring reliability and long-lasting performance. Our customer service provides specialized technical support, after-sales assistance, and fast delivery to minimize machine downtime. Thanks to our customized solutions and competitive prices, we are the ideal choice for companies seeking reliable industrial components and high-quality service.
In addition to new products, we also offer refurbished and tested components, providing a more cost-effective solution without compromising quality. All refurbished products undergo rigorous functional testing to ensure maximum reliability. Purchasing a refurbished component can be the ideal solution to keep older machines operational, avoiding high costs associated with upgrading or replacing the entire system.
Our team is always available to provide assistance.
You can contact us through various channels:
To ensure fast and efficient service, we offer product selection support, technical consulting, and after-sales assistance.
Purchasing from Botworks Automation is quick and easy. You can place an order directly on our website by adding products to the cart and completing the checkout in just a few steps. If you need assistance or a customized quote, you can contact us via email, phone, or live chat. Our team is always available to guide you in selecting the product that best suits your needs and to offer tailored solutions.
No, registration is not required to make a purchase, but we recommend creating an account. By registering, you'll be able to track your order status, save your favorite products, manage invoices, and access exclusive offers. Additionally, if needed, you'll have quicker access to your purchase history details, simplifying any returns or technical support requests.
Yes, we offer the possibility to request a quote before making a purchase. You can do this by filling out the request form on our website or by contacting us directly via email or phone. We will provide you with detailed information on costs, delivery times, and product availability, helping you plan your purchase in the most convenient way for your company.
If your order has not yet been processed, you can contact us immediately to modify or cancel it. However, if the product has already been shipped, modifications will no longer be possible. In this case, you can still exercise your right of return within the established terms. We recommend carefully checking your order details before confirming to avoid any issues.
Yes, all sales are accompanied by an electronic invoice that will be sent to the email address provided at the time of purchase. If you need to include specific invoicing details (such as a VAT number or unique code), please make sure to provide them correctly when placing your order. If you require a copy of the invoice or any other tax-related information, you can request it at any time by contacting our customer service.
Botworks Automation offers fast and reliable worldwide shipping. Delivery times vary depending on product availability and destination. In-stock items are shipped within 24/48 hours, while those that need to be sourced may take up to 5-10 business days. We use international express couriers to ensure fast and trackable deliveries. Once your order has been processed, you will receive a tracking code to monitor the shipment status in real-time.
After shipping, you will receive an email with the tracking code, allowing you to monitor the delivery status in real time. You can enter this code on the courier's website to check the progress of your shipment. If you need assistance, our customer service is always available to provide updates and resolve any delivery issues.
If you receive a damaged product or one that differs from your order, please contact us immediately within 48 hours of delivery. Our team will provide you with return instructions, and after careful verification, we will arrange for a replacement or refund. It is important to keep the original packaging and document the issue with some photos to speed up the resolution process.
We accept returns within 14 days from the delivery date, provided that the product is undamaged, unused, and in its original packaging. To initiate the return process, you need to contact our customer support to obtain return authorization. After inspecting the returned product, we will proceed with a refund or replacement. Return shipping costs may be the customer’s responsibility unless the error is ours.
We regularly issue electronic invoices for all purchases made. During the checkout process, you will be asked to enter your billing information, including VAT number and SDI code (for Italy) or VAT number for international customers. The purchase invoice will be sent via email and transmitted through the electronic invoicing system for Italian companies.
Botworks Automation provides technical support for purchased products, helping customers solve issues related to installation, configuration, and device usage. Our technical team is available to answer questions and provide detailed information about technical specifications and product compatibility. If you need assistance, you can contact us via email or phone.
Our technical support is available via email and phone to answer any questions. For quicker assistance, we recommend providing the product code, a detailed description of the issue, and, if possible, images or screenshots. Our technicians will guide you step by step to resolve any problems.
Absolutely. We offer consulting for product integration into your automation systems, helping you select the most suitable configuration for your needs. Whether it's connecting a new PLC, configuring an I/O module, or optimizing a power supply system, our technical team is always ready to provide you with the necessary support.
All products sold by Botworks Automation are covered by a standard 12-month warranty, unless otherwise specified in the product's technical datasheet. The warranty covers manufacturing defects and operational issues, provided they are not caused by wear and tear, incorrect installation, or improper use.
The warranty covers manufacturing defects, electronic malfunctions, or failures occurring during the normal use of the product. It does not include damages resulting from improper use, tampering, incorrect installation, or unsuitable environmental conditions. If the product has an issue covered by the warranty, you may request a replacement or repair, depending on availability and technical evaluation.
Yes, refurbished products sold by Botworks Automation are tested and certified before sale, and come with the same 12-month warranty as new products.